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I recently had a roof leak through a bathroom vent and reached out to New View Roofing to help fix the problem. Tom Longville contacted me right away and I… read more immediately appreciated his thorough questions and candidness, especially compared to other roofers I contacted prior to New View. Tom came out the next day as promised and was able to get up to the roof (3+ stories up) to check it out and try to diagnosis the issue. The root cause of the leak was difficult to determine and it ultimately was not fixed the first time the crew came out later. Tom went above and beyond to remedy the situation. He and his crew came out right away (while it was still raining) to put a tarp on the roof to prevent further leaking until the rain cleared and his crew could come back. They came back soon after the weather cleared and the leak was fixed the second time around. Tom even had a crew come out later to address some interior paint damage from the leak, which exceeded my expectations. At the end of the day, a roof leak is a frustrating situation for anyone but Tom was professional, communicative, and caring throughout. He made me feel at ease that he was going to make sure our issue was resolved properly. That level of customer service is rare and I will definitely reach out to Tom for any future issues, as well as recommend to others.
Tim L. 10/26/2020
Tom Longville and New View Roofing were absolutely amazing throughout the process of our roof replacement. From the very beginning, Tom was communicative, candid and most importantly, kind and genuine.… read more He was always prompt to respond to any of the many questions I had throughout the process. Tom showed true care for anything that I addressed and would bend over backwards to ensure I always had peace of mind. Hands down the best project manager I've ever worked with and a top-notch person. I've recommended multiple homeowners to New View Roofing over the past few weeks and will not think twice about going anywhere else when replacing/repairing my next roof.
Nathan D. 3/04/2020
Burton and team is great! Fixed my roof as promised in the timeframe told! The team was great and very easy to work with.