You might be tempted to skip reading client reviews about a contractor, but don’t; reviews offer a lot of insight into the level of service given by the company. New View Roofing, a top roofing company in the state, elaborates on what client reviews can tell you about a contractor.
Competence and Professionalism Go Hand in Hand
Homeowners often use competence as the primary factor in choosing a contractor. After all, at the end of the day, the quality of work is what matters. But arguably, professionalism is an equally important quality in a contractor.
A contractor can have all the skills in the industry, but all of these won’t matter if they don’t listen to their clients’ concerns. There’s no one-size-fits-all solution for issues concerning houses and roofing systems. Each house comes with its own set of challenges and needs, making frequent communication between the client and the contractor all the more important.
Going Above and Beyond the Usual Level of Customer Service
Customer service isn’t just about addressing customers’ concerns; it’s also giving them help when they need it the most.
Damage to your roofing system needs to be fixed as soon as possible to prevent it from worsening. At times like these, quick and prompt roof repairs are crucial, which is why hiring a contractor that goes above and beyond is important. Our clients value these qualities in our company as evidenced by the excerpt below:
“I was very stressed out as [a hailstorm] happened two months after buying my first house, and this was the first major repair I was looking at. Scott [from New View] came out immediately and walked me through the process, eased my concerns and handled everything professionally and quickly. I couldn’t ask for a better experience.
My roof was repaired and insurance claim taken care of all while staying in constant communication throughout the process…He also came out recently on less than 24-hour notice to assist in a last-minute inspection on a new house when I was in a bind.“ – Tyler Weide
Plus, having to coordinate the schedule of roof repairs is stressful enough. A contractor who’ll handle all the other details like insurance claims and follow-up can make the process easier.
Here at New View Roofing, we’re dedicated to making roof repairs as easy as possible for our customers. To get a free roof inspection within 24 hours of submitting a request, call (469) 250-0016, or fill out this form. We serve homeowners in Dallas, TX.